Question 1

What is the Thailand Pass?

Accepted Answer

The Thailand Pass is the registration system through which we can travel to Thailand in times of Covid. Within the Thailand Pass there are different ways to enter the country:   - With the Test & Go via Bangkok and without quarantine (suspended when the omicron wave began in some parts of the world) 
- With the Sandbox model (still active)   You need the THAILAND PASS which is basically a QR code. It is obtained from this website https://tp.consular.go.th/ with the following documents:   - Flight to the last destination where you will do the Sandbox. If you are going to be in Phuket you must have a direct flight to Phuket without a stopover in Bangkok. There are many airlines that offer it such as Emirates Airlines, Singapore Airlines or Turkish Airlines. If you are going to do the Sandbox in Koh Samui, you can make a stopover in Bangkok since, from outside Thailand, there are only flights from Singapore to Koh Samui. However, the flight reservation must be made from your departure city to Koh Samui under the same reference number. You cannot take the Bangkok – Koh Samui flight on your own.
- Certificate in English of the COVID19 vaccine with complete guideline. The EU certificate works, although if you have some other document that shows the dates of the two or three doses of the vaccines, the better.
- Hotel reservation for 7 nights in a hotel with the SHA+ anticovid measures security seal.
Two PCRs booked in Thailand: One PCR booked on the day of arrival and one for the fifth day.
- A travel insurance that covers treatments for COVID19 worth $50,000.- A negative PCR performed less than 72 hours before boarding the plane.- Passport with at least 6 months validity at the time of entering Thailand.

Question 2

What is your cancellation policy?

Accepted Answer

YOU CAN CHANGE THE DATES OF YOUR RESERVATION. NO MONEY REFUND.   ​ +5% PayPal Fees Last minute reservations are suitable to be refused. No-Show without previous notice involves the cancellation of the reservation. Reservations are personal to the Guest and cannot be resold or transferred without the express written permission of Sanom Beach Lipe Resort (SBLR). SBLR reserves the right, at its sole discretion, to release any reservation at any time without charge, penalty, loss or damage if it believes that the guest is unfit to stay in the Hotel. Unfit can mean being drunk, disorderly, abusive, aggressive or impolite or causing a danger to other guests, Hotel employees and contractors.

Question 3

I don't have PayPal. Can I still book a stay?

Accepted Answer

There is no problem if you don't have a Paypal account. Paypal is a Payment Gateway and it will automatically generate a e-invoice for you to pay using your credit/debit card details. Payment upfront is required in order to secure your booking.

Question 4

What is the age limit for children?

Accepted Answer

There is no charge for kids aged  8 or less as far as they can share the bed with parents.   NO EXTRA BED SERVICE.

Question 5

What are the restaurant hours? Is breakfast included?

Accepted Answer

Breakfast is not included in Bungalow rates.   Restaurant opens daily at 8 AM and generally closes at 5 PM. Twice a week at night time we arrange a fish BBQ on the beach served in a common table exclusively for Resort's guests.

Question 6

Is there a pharmacy on the island?

Accepted Answer

Actually there are a few of them so don't worry if you need some of the general first aid care. You'll easily find it here in the island, in case you need some more specific medicines we highly recommend to bring them from home. We have a fridge where to store medicines that need to be kept cold. Just let us know!   Koh Lipe has a Government First Aid Center and a couple of Private Clinics too.

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