What's on your mind?

Find answers to the most common questions about booking, cabins, and more.

FAQs

Frequently asked questions.

What is your cancellation policy?


NO MONEY REFUND. NO CHANGE OF DATES. CHANGE OF DATES ONLY ALLOWED NOV, MAR, APR and MAY IF POSSIBLE

  • +5% PayPal Fees
  • Last minute reservations are suitable to be refused.
  • No-Show without previous notice involves the cancellation of the reservation.
  • Reservations are personal to the Guest and cannot be resold or transferred without the express written permission of Sanom Beach Lipe Resort (SBLR).
  • SBLR reserves the right, at its sole discretion, to release any reservation at any time without charge, penalty, loss or damage if it believes that the guest is unfit to stay in the Hotel. Unfit can mean being drunk, disorderly, abusive, aggressive or impolite or causing a danger to other guests, Hotel employees and contractors.




I don't have PayPal. Can I still book a stay?


There is no problem if you don't have a Paypal account. Paypal is a Payment Gateway and it will automatically generate a e-invoice for you to pay using your credit/debit card details. Payment upfront is required in order to secure your booking.




What is the age limit for children?


There is no charge for kids aged 8 or less as far as they can share the bed with parents. NO EXTRA BED SERVICE.




What are the restaurant hours? Is breakfast included?


Breakfast is not included in Bungalow rates. Restaurant opens daily at 8 AM and generally closes at 5 PM. Twice a week at night time we arrange a fish BBQ on the beach served in a common table exclusively for Resort's guests.




Is there a pharmacy on the island?


Actually there are a few of them so don't worry if you need some of the general first aid care. You'll easily find it here in the island, in case you need some more specific medicines we highly recommend to bring them from home. We have a fridge where to store medicines that need to be kept cold. Just let us know! Koh Lipe has a Government First Aid Center and a couple of Private Clinics too.